Effective date: May 24, 2026
These Terms of Service ("Terms") govern your use of services provided by Clean Living Homes LLC, a Florida limited liability company ("Clean Living Homes," "we," "us," or "our"), and your interactions with our website cleanlivinghomes.com (the "Site") and our booking platform.
By booking a cleaning, creating a customer account, or using our services in any way, you ("Customer" or "you") agree to be bound by these Terms. If you do not agree, do not book a service.
1. Services
Clean Living Homes provides residential and light commercial cleaning services in the Tampa Bay area, including Tampa, St. Petersburg, Clearwater, and Riverview. Specific services and pricing are described on the Site and at the time of booking.
Cleaning services are performed by vetted independent contractors who supply their own cleaning products and equipment. While the contractors operate independently, Clean Living Homes is responsible for scheduling, customer communication, quality standards, and payment processing.
2. Booking and payment
Booking. Bookings are made through our booking platform, by phone, or by text. Your booking is confirmed when you receive a confirmation message from us.
Payment. Payment is due at the time of service. You agree to keep a valid credit or debit card on file. We will charge the card on the day of service after the cleaning has been completed.
Pricing changes. We may change our pricing from time to time. Pricing in effect at the time of your booking applies to that booking. Recurring customers will be notified at least 30 days in advance of any rate increase.
3. Cancellations, rescheduling, and lockouts
- Cancellation or rescheduling with at least 24 hours' notice: no charge.
- Cancellation or rescheduling with less than 24 hours' notice: $99 fee.
- Lockout / no access: If our cleaner arrives at the scheduled time and cannot access the property (no one home, no key/code provided, locked gate, etc.), a $99 lockout fee applies.
Lockout and short-notice cancellation fees may be waived at Clean Living Homes' discretion in cases of documented emergency.
4. Satisfaction policy
We stand behind our work. If you are not satisfied with a cleaning:
- You must notify us in writing (text or email) within 24 hours of service completion. Photos of the area(s) at issue are required.
- At our discretion, we will either (a) return to re-clean the unsatisfactory area at no additional charge, or (b) issue a partial credit toward a future cleaning or partial refund of the original service.
- We do not issue full refunds on completed cleanings. We do not issue any refund or credit if notice is received more than 24 hours after service completion.
This satisfaction policy is our sole and exclusive remedy for dissatisfaction with completed cleanings.
5. Damage and breakage
Accidents are rare but possible. If something is damaged during a cleaning:
- Report the damage to us within 48 hours of service completion, in writing, with photos.
- Do not move or alter the damaged item before we have had an opportunity to document it.
- We will work with you and the contractor in good faith to investigate and resolve the matter. Resolution may include repair, replacement, partial credit, or referral to applicable insurance.
We are not responsible for:
- Pre-existing damage, wear, or staining
- Items not properly secured or stored (loose decorative items, antiques, etc.)
- Items the customer has flagged as fragile or off-limits and that were nonetheless handled per the customer's specific instruction
- Damage discovered or reported more than 48 hours after service
Customer responsibilities. Please secure cash, jewelry, firearms, prescription medications, and other valuables before the cleaning. Please flag any antiques, heirlooms, or delicate items that should not be handled or that require special care.
6. Access, keys, and security
You are responsible for providing safe and lawful access to the property at the scheduled time. Acceptable access methods include:
- Being present at the start of the cleaning
- Providing a code for a lockbox, smart lock, or garage opener
- Leaving a key in a pre-agreed location
If you provide a permanent key or code, we store it securely and limit access to assigned personnel. You may revoke key/code access at any time by notifying us in writing.
If our cleaner cannot safely access the property due to factors outside our control (e.g., aggressive pet not crated, unsafe environment, suspected illegal activity), we may decline service and a lockout fee may apply.
7. Pets
Please tell us about any pets in the home and how you'd like us to handle them (e.g., crated, in a closed room, with us). For our cleaners' safety, we may decline service when aggressive animals are not secured.
8. Service exclusions
Unless specifically arranged in advance, we do not clean:
- Blood, bodily fluids, or anything posing a biohazard risk
- Animal waste beyond routine cleanup
- Mold or mildew remediation beyond surface cleaning
- Exterior windows above the ground floor
- Homes in active hoarding or extreme-clutter conditions
- Areas requiring a ladder taller than 2 steps
- Items the customer has identified as off-limits
If a job site presents any of the above on arrival, the cleaner may decline to perform those tasks or, in extreme cases, decline the job entirely. A lockout fee may apply.
9. Photos
Our cleaners may take before-and-after photos of work areas for internal quality assurance, training, and dispute records. These photos are stored confidentially.
We will not use photos of your home for marketing or social media without your separate written consent.
10. Communications and text messages
By providing your phone number, you agree to receive transactional text messages from us related to your bookings (confirmations, reminders, day-of arrival notices, follow-ups). Marketing text messages require your separate opt-in. See our SMS Terms for full details, including how to opt out.
Calls to and from our business line (+1-727-491-2856) may be recorded for quality assurance, training, and dispute resolution.
11. Discounts and promotions
Discount and promotional offers are subject to terms at the time of the offer. Unless otherwise stated:
- Only one promotional discount applies per booking.
- Recurring service discounts (currently 10% monthly, 15% biweekly, 20% weekly) apply ongoing for as long as the customer maintains the eligible recurring schedule.
- Quick-close (book-within-24-hours) and first-time discounts apply to that booking only.
- Discounts cannot be combined with other promotional offers unless we explicitly approve in writing.
We reserve the right to modify or discontinue promotional offers at any time.
12. Direct hiring of cleaners
We invest significantly in recruiting, vetting, and training our cleaners. To protect that investment:
You agree that, for a period of six (6) months after our most recent service to you, you will not directly engage (as employee, independent contractor, or any other arrangement) any cleaner who was introduced to you through Clean Living Homes, except through Clean Living Homes.
If you wish to retain a particular cleaner outside of Clean Living Homes, contact us — in many cases we can accommodate the arrangement. If you bypass us, you agree to pay a finder's fee of $2,500 per cleaner.
13. Background checks
Customers may request that Clean Living Homes confirm a background check has been performed on a cleaner assigned to their home. To comply with the Fair Credit Reporting Act (FCRA), we provide attestation of completion only, not background-check results. Customers requesting and acting on background-check information agree to comply with all applicable laws, including FCRA and Florida law on adverse action.
14. Independent contractors
Our cleaners are independent contractors, not employees of Clean Living Homes. They control their own work methods and supply their own products and equipment. Clean Living Homes coordinates scheduling and customer service but does not direct the moment-to-moment performance of the work.
Customers do not have any employer responsibilities toward our cleaners (we handle the contractor relationship). We carry general liability insurance covering our services. Cleaners are responsible for their own taxes.
15. Limitation of liability
To the maximum extent permitted by law, Clean Living Homes' total liability arising out of or related to these Terms or any cleaning service shall not exceed the amount paid by the customer for the service giving rise to the claim.
We are not liable for indirect, incidental, consequential, special, or punitive damages of any kind, including lost income, lost profits, or property value diminution, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits liability that cannot lawfully be limited under Florida law.
16. Indemnification
You agree to indemnify, defend, and hold harmless Clean Living Homes and its members, employees, contractors, and agents from any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of:
- Your breach of these Terms
- Your provision of inaccurate access, pet, or hazard information
- Your interaction with one of our contractors outside the scope of the booked service
- Your failure to comply with applicable law (including FCRA in connection with background checks)
17. Dispute resolution — binding arbitration and class-action waiver
Please read this section carefully. It affects your legal rights.
Informal resolution first. Before filing any claim, you agree to contact us at support@cleanlivinghomes.com and give us 30 days to resolve the matter informally.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services that is not resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Pinellas County, Florida, or by video conference at your election.
Class-action waiver. You and Clean Living Homes agree that all disputes will be resolved on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative action.
Right to opt out. You may opt out of this arbitration and class-action waiver by sending written notice to support@cleanlivinghomes.com within 30 days of first agreeing to these Terms. The opt-out notice must include your name, the email used to book, and a clear statement that you are opting out of arbitration.
Small claims exception. Either party may bring a claim in small claims court in Pinellas County, Florida, in lieu of arbitration, if the claim qualifies.
Jury trial waiver. Whether in arbitration or in court, you waive any right to a jury trial.
18. Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Subject to Section 17, any action that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of those courts.
19. Attorneys' fees
In any action or arbitration to enforce these Terms, the prevailing party shall be entitled to recover reasonable attorneys' fees and costs.
20. Termination
Either party may terminate the service relationship at any time, for any reason or no reason, by notifying the other in writing. Termination does not relieve the customer of payment obligations for services already performed or fees already incurred (lockout, late cancellation, etc.).
21. Electronic signatures and acceptance
You agree that booking a service, checking an acceptance box on our booking form, or otherwise affirmatively engaging our services constitutes your acceptance of these Terms with the same effect as if you had signed a paper copy.
22. Changes to these Terms
We may update these Terms from time to time. The "Effective date" above will reflect the most recent update. For material changes, we will notify customers by email at least 14 days in advance. Continued use of our services after changes become effective constitutes acceptance of the updated Terms.
23. Severability
If any provision of these Terms is found unenforceable, the rest of these Terms will remain in full effect, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable.
24. Contact
Clean Living Homes LLC
7901 4th St N, Suite 300
St. Petersburg, FL 33702
Email: support@cleanlivinghomes.com
Phone / text: +1-727-491-2856